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Responsible Gaming at 12bank
Gaming should always be fun, not stressful. 12bank provides every player in Bangladesh with the tools, information, and support needed to keep gaming enjoyable and under control.
Our Commitment to You
12bank takes player protection seriously. These figures reflect our ongoing investment in safe gaming practices across Bangladesh.
21+
Minimum Age Requirement
24/7
Support Team Available
100%
Free Player Tools
Player Protection Tools
Every registered 12bank player has free access to the following tools from their account settings panel.
Deposit Limits
Set a daily, weekly, or monthly deposit cap on your 12bank account. Once a limit is active, no deposit above that threshold will be accepted — giving you firm control over how much money enters your gaming wallet. Limits take effect immediately when set and require a 7-day cooling-off period before they can be raised, ensuring you never make a hasty decision.
Session Time Limits
Define the maximum number of hours you want to spend on the 12bank platform in a single day. When your session reaches the limit you have set, the platform will log you out automatically and remind you that your time for the day is complete. This tool is particularly useful for players who find it easy to lose track of time during extended gaming sessions.
Time-Out (Cool-Off) Period
If you need a short break from gaming, the time-out tool lets you suspend your 12bank account for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, place bets, or make deposits. The pause is immediate. When the period ends, your account is automatically reinstated without any action required from you.
Self-Exclusion
Self-exclusion is a more permanent option for players who feel they need to step away from gaming entirely. When you activate self-exclusion on your 12bank account, your account is closed for a minimum period of 6 months, up to a permanent lifetime exclusion. During the exclusion period, you will also be removed from all marketing communications. To activate self-exclusion, contact our support team directly at [email protected] — the process takes less than one business day.
Reality Check Reminders
Enable reality check notifications to receive a pop-up message at regular intervals during your gaming session — every 30, 60, or 90 minutes. Each reminder shows you how long you have been playing and gives you the option to continue or end the session. These gentle nudges help you stay aware of how your gaming time is adding up.
Account History and Transaction Logs
Your 12bank account includes a full and transparent history of every deposit, withdrawal, bet placed, and game result. Reviewing your history regularly is a healthy habit that helps you stay informed about your spending patterns. If you notice that your spending is increasing beyond your comfort level, use the deposit limit tool to bring it back under control.
Strict 21+ Age Policy
12bank is exclusively available to adults aged 21 years and above. We enforce this rule at every stage of the player journey.
Age Verification is Mandatory
Every new 12bank account undergoes an age verification check. Players who cannot confirm they are 21 or older will have their account suspended and any deposits returned. We reserve the right to request identity documents — including a National ID Card, passport, or birth certificate — at any point to verify a player's age.
1
Registration Check
You must confirm your date of birth during account registration. Players born within the last 21 years will be blocked from completing registration.
2
Document Verification
Before processing your first withdrawal, we will request a copy of a valid government-issued ID to confirm your identity and age independently.
3
Ongoing Monitoring
Our compliance team regularly audits accounts for signs of underage access. Any account flagged during a review will be placed on hold until verification is complete.
4
Parental Controls
If you are a parent or guardian and believe a minor has accessed the 12bank platform, contact us immediately at [email protected]. We will act on all such reports within one business day.
Warning Signs of Problem Gambling
Recognising the signs early makes it much easier to regain control. If any of the following apply to you, we strongly encourage you to use one of the player protection tools above or reach out to our support team.
- Spending more money on gaming than you originally planned, or chasing losses to try to win back what you have lost.
- Thinking about gambling constantly — while at work, during family time, or when trying to sleep.
- Borrowing money from friends, family, or financial institutions specifically to fund gaming activity.
- Hiding your gaming activity from people close to you, or feeling guilty or ashamed about the time or money you spend on gaming.
- Neglecting work, studies, family responsibilities, or social relationships because of gaming.
- Feeling restless, irritable, or anxious when you are not able to play — or playing to escape stress, anxiety, or other negative feelings.
- Repeatedly attempting to reduce or stop gaming but finding yourself unable to follow through.
You Are Not Alone
Recognising that gaming has become a problem is a courageous first step. Many people in Bangladesh and around the world have successfully regained control with the right support. 12bank's support team is available around the clock and will treat your situation with complete discretion and without judgement.
Quick Self-Assessment
Answer these questions honestly to gauge whether your gaming habits are in a healthy place. If you answer "Yes" to two or more, consider reaching out for support.
1Have you ever spent more on gaming than you could comfortably afford?
2Have you ever chased losses — continuing to play in order to win back money you had already lost?
3Has someone close to you ever expressed concern about your gaming habits?
4Have you ever felt the need to hide your gaming activity from family or friends?
5Have you ever borrowed money or sold possessions in order to fund gaming?
About This Assessment
This self-assessment is a general awareness tool, not a clinical diagnosis. If your answers concern you, please contact our support team or consult a qualified professional. All conversations with the 12bank support team about responsible gaming are strictly confidential.
How to Activate Your Protection Tools
Setting up your responsible gaming tools on 12bank takes only a few minutes. Follow these steps to get started.
1
Log In to Your 12bank Account
Use your registered username and password to access your account. All responsible gaming tools are available from your account dashboard — no additional verification is required to activate them.
2
Navigate to Account Settings
From your account dashboard, tap the "Settings" icon in the top corner. Select "Responsible Gaming" from the settings menu to see all available tools in one place.
3
Choose and Configure Your Tool
Select the tool you want to activate — deposit limit, session time limit, reality check, or time-out. Enter your preferred values and confirm your selection. Changes take effect immediately.
4
For Self-Exclusion, Contact Support
Self-exclusion requests must be processed by our support team to ensure the exclusion is applied correctly across all account activity. Email [email protected] with the subject line "Self-Exclusion Request" and your account username. We will process your request within one business day.
5
Review Your Settings Regularly
Your circumstances change over time. We recommend reviewing your responsible gaming settings at least once a month to ensure they still reflect your current situation and needs.
Need to Talk? We Are Here.
Our responsible gaming support team is available 24 hours a day, 7 days a week. Whether you want to activate a self-exclusion, ask a question about your limits, or simply talk through your concerns, we are ready to help — without judgement and in complete confidence. Reach us any time at:
[email protected]
Healthy Gaming Habits
Always set a budget before you play. Treat gaming as entertainment, not a source of income. Take regular breaks, and never play under the influence of alcohol or when emotionally distressed.
Play Responsibly with 12bank
When you are ready to play — within your limits and for the right reasons — 12bank has a full range of games waiting for you.
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